I come to this store all the time, but today’s experience was really disappointing.
This drink was only about three-quarters full even before I took a sip, and it was filled with a lot of ice. I ordered milk tea with boba, not a cup full of ice. Because of the excessive ice, the actual amount of drink was very little.
I asked the staff, and they only added a few more pieces of ice, and the cup was still not full. As a regular customer, this makes me feel quite undervalued. Please ensure drinks are filled properly, Customers are paying for the drink, not just ice
Plus the pic is after I try to communicate with the staff who’s just add some more ice, still not full cup, at the same time another cup is full cup, which is means they can make it full cup they just choose not to.
Sophie
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April 18, 2025
Fusion is an absolute gem in Gisborne, they’re a small business that creates some amazing tasting, healthy, feel good food. I’ve been a regular for years, and not once have I been disappointed. Alongside making great food they also offer boba tea which I find refreshing on a hot day. The dishes I’d recommend you try are the Vietnamese spring rolls and the crispy chicken noodle soup. I would say prices are more on the expensive side, yet worthwhile. The service is nice and fast, they now also have an ordering screen in the shop too. 5 star.
Fiona Williamson
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May 13, 2026
Did the owners change because I swear their food and portion sizes have changed. The brown boxes they come in make the food soggy because of condensation which I’m surprised they haven’t caught on to, the portion sizes compared to the prices are INSANE and I understand price increases but the portions really are a joke for what you pay for. The food is alright, meat is often dry, the ration of meat to rice and vegetable are seriously poor. Such a shame for a place who can make good food, if the owners have changed this place is a waste.
Natana Ihaka
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January 23, 2026
i get 3 pieces of chicken and this cost $18.50 what a scam. It taste good but not $18 good
Angel Walker
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January 06, 2026
I ordered online there online service was amazing they were fast and lovely delivery people. I ordered a chocolate boba with a wrap and they taste so much better than anywhere else I have ordered food from defs ordering from here again. recommend to go and try there food.
I come to this store all the time, but today’s experience was really disappointing. This drink was only about three-quarters full even before I took a sip, and it was filled with a lot of ice. I ordered milk tea with boba, not a cup full of ice. Because of the excessive ice, the actual amount of drink was very little. I asked the staff, and they only added a few more pieces of ice, and the cup was still not full. As a regular customer, this makes me feel quite undervalued. Please ensure drinks are filled properly, Customers are paying for the drink, not just ice Plus the pic is after I try to communicate with the staff who’s just add some more ice, still not full cup, at the same time another cup is full cup, which is means they can make it full cup they just choose not to.
Fusion is an absolute gem in Gisborne, they’re a small business that creates some amazing tasting, healthy, feel good food. I’ve been a regular for years, and not once have I been disappointed. Alongside making great food they also offer boba tea which I find refreshing on a hot day. The dishes I’d recommend you try are the Vietnamese spring rolls and the crispy chicken noodle soup. I would say prices are more on the expensive side, yet worthwhile. The service is nice and fast, they now also have an ordering screen in the shop too. 5 star.
Did the owners change because I swear their food and portion sizes have changed. The brown boxes they come in make the food soggy because of condensation which I’m surprised they haven’t caught on to, the portion sizes compared to the prices are INSANE and I understand price increases but the portions really are a joke for what you pay for. The food is alright, meat is often dry, the ration of meat to rice and vegetable are seriously poor. Such a shame for a place who can make good food, if the owners have changed this place is a waste.
i get 3 pieces of chicken and this cost $18.50 what a scam. It taste good but not $18 good
I ordered online there online service was amazing they were fast and lovely delivery people. I ordered a chocolate boba with a wrap and they taste so much better than anywhere else I have ordered food from defs ordering from here again. recommend to go and try there food.