Novus Auto Glass Gisborne

Rob Sinel

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May 18, 2026

Very disappointing experience with Novus. After waiting several days for my repair booking, I arrived late Friday only to be told the incorrect window had been ordered. I asked whether a courtesy car had been arranged and was advised nothing had been organised, leaving me to arrange my own transport home. The following week I returned after being told the repair was complete, only to find the window would not fully close properly. This time I was provided a courtesy car over the weekend while further repairs were undertaken. I have now collected the vehicle again and the replacement window tint installed by Novus does not match the rest of the vehicle, appearing noticeably lighter than the factory tint on the remaining windows. Another issue that should have been identified and resolved before handover. Overall, the process involved delays, poor communication, repeat visits, inconvenience, and workmanship issues that should not occur with a straightforward window replacement. Based on this experience, I will likely return to using Smith & Smith in future.

Charlie Gill

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February 25, 2026

Made an appointment and was assured it would take til mid day but my windscreen was totally replaced within 2 hours. Much appreciated and fine work!

Stevie-Anne Rangi

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June 04, 2026

The receptionist is amazing very accommodating if you have to wait. Will definitely use again.

Sam Walker

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September 07, 2021

Great job Novus,good customer service,reliable staff.

Amy Steenkamp

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February 15, 2026

A incredibly friendly team. Had absolutely no issues working with them